Archive for Visual Manufacturing

Visual Support in Western Canada

Friday, January 15th, 2010

Once again, Infor has canceled the affiliate responsible for Canada and is working at supporting the Western Canada market on its own.  I don’t know where that leaves potential customers of Visual Manufacturing ERP, but, take heart, Dimensional can still cover the aftermarket support existing customers will need.

Here is the announcement Infor send out.



Infor Announcement

Dear Infor Customer,

We have some important information to share with you.

Please note that effective December 1, 2009, BSA (Business Solutions Alliance) is no longer affiliated with Infor.  We do not encourage existing customers to alter any contractual obligations they may have with BSA.  We would, however, welcome the opportunity to discuss an appropriate transition plan at the time your contract with BSA naturally expires.

All customer accounts will be managed by an Infor Direct Sales Professional along with the Infor Customer Direct team.  We are excited about the expertise offered by these teams and look forward to providing you with continued outstanding support from our world class Customer Support Team.  Please remember you have 24 x 7 access to Infor Support at www.infor365.com.

Your Infor Customer Direct Sales representative, Matt Jones, will contact you within the next two days to provide further detail, introduce you to the new team and discuss your business needs.  In the meantime, please feel free to contact Matt or Frances Butler with any questions.

Best regards,

Matt Jones – Account Manager – Customer Direct Sales

Matt.jones@Infor.com

1 801-316-9371

Frances Butler – VISUAL Account Manager

frances.berry@infor.com

1 214-821-2731

Categories : Visual
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Non-conformance Report Program

Tuesday, November 10th, 2009

Introduction

In most Manufacturing companies, engineers or project managers schedule jobs to use a certain number of man hours and machine hours to complete different phases of the job or manufacturing run.  There are times when this schedule is disrupted either by employee error or machine breakdown.  This disruption of the schedule needs to be tracked in order to adjust schedules and explain excess costs.

Issue

Here are some screen shots of a Non-Conformance Report Program (NCR) written for one of our clients.  The client is using Visual Manufacturing (VMFG) as their ERP System. VMFG schedules jobs based on lead times, capacity of manhours and machine hours, material availability and much more.  It tracks the schedule using a barcode system located on the manufacturing floor.  When an employee clocks in and out of a job, VMFG calculates the time of both the employee and the machine and can calculate the percentage of the job completed.  If there is a problem during one of the operations, extra time for both employee and machine may be clocked.  This information needed to be tracked to explain the increase in cost for the job.  With their new NCR program, the supervisors can indicate there was a problem and why it happened.

Figure 1  Initiation Screen – This is where the person in the shop enters the issue.  Once entered emails are automatically sent to the project manager and the supervisor.

Figure 2 – This is the screen that the supervisors and project managers use to enter additional information about how the issue should be and was resolved.  They can send this information to the customer, the inspection department and also sign off on their section as well as print off the actual report to accompany resolution drawings if necessary.

Figure 3 – Non-conformance Report – This report can be printed and filed with resolution drawings for future reference.

A more formal version of the NCR can be printed to be sent to the customer to let them know what has happened and what was done to resolve the problem.  This version doesn’t include any information such as employees, costs, etc.

Figure 4 – Customer NCR Report.

Conclusion

Even though we have used this program for manufacturing non-conformities, it could also be used in other form of reporting such as customer support calls, warranty work and more.

This is just one example of how we can integrate an out-of-the-box solution such as Visual Manufacturing (VMFG) with MS Access database to create a usable solution to an outstanding reporting issue for a company.

Categories : Programming, Visual
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